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Privacy Policy

Capixtrade respects each individual’s right to privacy. We value our relationship with you, and we take pride in maintaining loyalty and respect with each individual client by providing you with security. The provisions of this notice apply to former clients as well as our current clients. We kindly ask that you read the following information.

Your right to privacy and control over your personal information is important to us. To ensure that you understand how we collect and use personal data as part of the Services, please note the information below.

GENERAL PROVISIONS

The present Privacy Policy is an integral part of the public documents package, pursuant to which the Capixtrade officially represented by its Affiliated Partners (hereinafter referred to as the Company), provides various services (including services of financial and informational nature, etc.) to its Clients.

By choosing the Company’s services, the Client fully agrees to all the terms and conditions of the public documents. The same applies to the interactions between the Client and the Company, during which trading and investment operations are performed, various informational materials are used, payments and transfers are arranged, etc. Should the Client disagree with any condition of the public documents package, she/he should cease all interaction with the Company. In case the Client deems the conditions of the present Privacy Policy unacceptable for any reason whatsoever, she/he shall cease all interaction with the Company, including terminating all financial operations carried out with Company mediation.

The present Privacy Policy declares one of the most important principles that the Company follows when providing the services to its Clients. The Company respects the right of every individual and legal unit for privacy irrespective of their being or not being the Clients of the Company, as well as those who only intend to interact with the Company. The conditions of the present Privacy Policy apply equally to former, present and future Clients of the Company.

One of the most important priorities of the Company is the relationship between the Company and its Clients. The Company maintains loyalty and respect for every Client individually, and grants every Client perfect security and confidentiality.

In the present Privacy Policy the following basic terms and definitions are used:

Privacy (confidential information) is a legal right of an individual or a legal unit for non-disclosure of private or personal information (data) or of information which is commercially classified. In the relation between the Company and the Client, privacy means the commitment of the Company to safeguard and ensure non-disclosure of Client information gained by the Company, while rendering services to the Client.

Personal (private) information of the Client – information which characterizes, identifies or verifies the Client or discloses certain details of his/her personality, financial conditions, and preferences. A more detailed definition of this term can be found in the text of the present Privacy Policy.

Privacy Policy is a complex measures, procedures and actions that ensure the collection of full, accurate and authentic information concerning the Client, and the safeguarding of this information, as well as the exchange of this information with governmental (regulatory) bodies in accordance with the existing legislation, and the conditions of the present Privacy Policy.

PERSONAL INFORMATION

When the Client applies for or maintains a live or demo account with the Company, the Company collects personal information about the Client for business purposes, such as evaluating the Client’s financial needs, processing the Client’s requests and deals, informing the Client about products and services that may be of interest to him/her, and providing effective and quality service to the Client.

Such information can be of the following types:

Registration information – information provided by the Client on application forms and other documents (including electronic documents). This includes: first name, last name, patronymic name, contact information (postal address, telephone number, e-mail, etc.), date of birth, occupation, assets and incomes.

Transaction Information – information about deals between the Client and the Company, or between the Client and the Affiliated Partners of the Company, as well as information about communications (unilateral or bilateral) between the Client and the Company. Examples include Client account balances, trading (investing) activity, Client inquiries and the Company responses, including texts of the mails or log-files in used messaging systems.

The present Privacy Policy, the term “Partners of the Company” refers to the organizations owned or run by the Company, as well as organizations that own part of Company property.

Verification Information – information necessary to verify Client identity such as a passport or driver’s license (or articles of association in case the Client is a legal unit).

Examples also include information received by the Company from public records, such as loan offices, information agencies and address bureaus or from other entities not affiliated with the Company.

The Anti-Money Laundering Policy requires the Company to collect information and take the necessary action to prevent transformation and legalization (laundering) of money gained from illegal activity. In certain cases the Company has the right to require a document disclosing the sources of money.

Information about subscriptions – information such as signals, alerts, news category and price subscriptions.

The above is not inclusive. The Company reserves the right to require other information from the Client in the case that it is necessary for complying to the regulations of existing legislation.

DATA COLLECTION AND USAGE

We collect several different types of information for various purposes to provide and improve our Service to you.

When you use the Services, we may collect device and browser metadata such as IP addresses, operating system type and version, date and time of access, the URLs of the pages you visited and for how long you visited those pages, any referrer URL, interactions with user interface, the name of your access provider, and analytics information used by Google Firebase, Google Analytics, Facebook, AppsFlyer, Amplitude, items that users like, users that users like, and possibly others.

  • To the extent we collect this data, we may use it for the following purposes:
  • To ensure a smooth connection to the Services;
  • To ensure a great user experience of the Services;
  • To evaluate system security and stability; and
  • For general administrative purposes.

The registration data is processed for the following purposes:

  • To verify your identity and location, and to help us connect you to your historical data and account.
  • By registering and using the Services, you consent to receive follow-up questions and other communication, either from us or from relevant third parties.

Generally, we use the personal information we collect from or about You to provide a smooth and secure access to our website, services, and offerings, to ensure a great user experience, to evaluate system security and stability, and for further administrative purposes.

More specifically, we use and process your personal data to:

  • Facilitate purchases and other interactions in the Services;
  • Provide customer support;
  • Respond to your requests and inquiries;
  • Create and manage your account;
  • Fulfill orders;
  • Track advertising tailored to your interests on the Services and other websites;
  • Improve and develop offerings and services;
  • Prevent, detect, and respond to illegal or unauthorized activities;
  • Communicate with any suppliers we use to perform any of the above; and
  • Comply with the law.

The legal basis for the data processing described in this section is your consent, and also the fulfillment of our obligations and provision of Services.

TYPES OF DATA COLLECTED

Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Or other registration-related information

REFUND POLICY

The refund is possible in case when the account had been deposited but no trades were done. In this case, the refund will amount to withdrawal of entire deposit. As well, the withdrawal of the part of deposit which is not used as a margin is possible at any time. Processing of the withdraw and refund requests takes 3-5 business days. In certain exceptional circumstances, Capixtrade may refund payments made by credit or debit card. In this case, the funds will be refunded to the card that was used for the deposit.

COOKIES POLICY

Cookies are small files containing information that a Web server (site) uses to track its visitors. The Company may set and access cookies on Client computers, to assess which advertisements and promotions draw users to the Company Web site. The Company (or any of its divisions) may use cookies to evaluate Client interest in Company products and services, and to track Client activities on its Web server (site).

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Reasons for using cookie-related technology

Some cookies are required for the Services to operate. Other cookies enable us to track your interests, to enhance your experience while using the Services, or to target advertising.

The types of cookies used in the Services and why they are used is as follows:

  • “Strictly necessary” cookies are required to allow us to deliver the Services to you.
  • “Performance” or “Analytics” cookies help us to collect information about how Users interact with the Services and help us analyze and improve the Services. Performance or analytics cookies remain on your computer after you close your browser until you delete them.
  • “Advertising” cookies are used to make advertising messages more relevant to you. They help to display advertisements that are based on your inferred interests, prevent the same ad from appearing too often and ensure that ads are properly displayed.

By using our cookies, we want to optimize your experience while using the Services. These Services are based on our aforementioned legitimate interests, which at the same time represents the legal basis for the data processing described here.

The App does not use cookies. Rather, it stores the session data in an encrypted keychain.

The information collected by the Company and shared with its Partners is anonymous and not personally identifiable.

SECURITY TECHNOLOGIES

The Company uses Secure Socket Layer (SSL) encryption technology in order to protect certain information submitted by its Clients. This technology protects the Client from having his/her information intercepted by anyone other than the Company while it is being transmitted. The Company works hard to ensure that its Web servers (sites) are secure and that they meet industry standards. The Company also uses other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers) and access control mechanisms to control unauthorized access to systems and data.

The Company reserves the right to choose technologies and methods of data protection at its own discretion, and to cooperate in this field with contractors which appear to be reliable to the Company.

SHARING INFORMATION WITH THE COMPANY’S AFFILIATED PARTNERS

The Company may share Client personal information described above with its affiliates for business purposes, such as servicing the Client’s accounts and informing him/her about new products and services, as permitted by applicable law.

The affiliate partners can access Client private information upon to the Company request and mandatory approval by the individual Client. Every access to personal information of Clients by the affiliate partner is recorded in a log, which is available for viewing by the Client. This log contain: time, the name of a partner and the type of information sought.

SHARING INFORMATION WITH THIRD PARTIES

The Company does not disclose the Client’s personal information to third parties, except as described in this Privacy Policy. Third-party disclosures may include sharing such information with Non-Affiliated Partners of the Company that perform technical support services for Client accounts or facilitate Client deals with the Company, including those that provide professional, legal, or accounting advice to the Company. Non-affiliated Partners that assist the Company in providing services to the Clients are required to maintain the confidentiality of such information to the extent that they receive it, and to use this personal information only in the course of providing such services, and only for the purposes that the Company dictates.

The Company may also disclose the Client’s personal information to third parties to fulfill Client instructions or pursuant to the Client’s express consent.

Company also informs its Clients that it shall never sell, place at interim disposal on a remuneration basis, distribute or disseminate the Client’s Personal information under any circumstances.

REGULATORY DISCLOSURE

Under limited circumstances, the Company may disclose the Client’s personal information to third parties as permitted by, or to comply with, applicable laws and regulations.

The Company may disclose personal information to cooperate with regulatory authorities and law enforcement agencies in complying with subpoenas or other official requests, and as necessary to protect Company rights or property.

Except as described in the present Privacy Policy, the Company will not use the Client’s personal information for any other purpose unless the Company describes how such information will be used at the time the Client discloses it, or if the Company obtains the Client’s express permission.

The Company has the right to use the Client’s Personal information in cases other than described in the present Privacy Policy if clearly stated at the time the information is disclosed by the Client or when the Company receives the Client’s express permission.

OPT OUT

The Client may refuse to supply any of the Personal information that the Company may request. However, failure to do so may result in the Company being unable to open or maintain an account or to provide other services to the Client.

While the Company makes every effort to ensure that services, provided to its Clients are based on accurate, complete and up-to-date information about them, the Client can help considerably in this respect by promptly notifying the Company when there are changes to his/her personal information.

If the Client does not wish to have his/her Personal information disclosed to third parties as described in the present Privacy Policy, s/he should contact the Company via specific contact form.

USE OF DATA

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues

To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), our basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • To comply with the law

RETENTION OF DATA

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

DISLOSURE OF DATA

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of us
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

STORAGE TIME

As a matter of principle, we store personal data only as long as necessary to fulfill the contractual or legal obligations to which we have collected the data. Thereafter, we delete the data immediately, unless we need the data until the expiration of the statutory limitation period for evidence for civil claims or for statutory storage requirements.

Even after that, we sometimes have to save your data for accounting reasons. We are obliged to do so because of legal documentation obligations which may arise from legal obligations. The deadlines for storing documents are two to ten years.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

LINKS TO OTHER WEBSITES

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHANGES TO THIS POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]

AMENDMENTS

The Company reserves the right to make amendments to the present Privacy Policy. In particular, this may take place in cases that are not described directly or indirectly in the current edition of the Privacy Policy, or if a rule or law passes that requires such an amendment or addition.

AMENDATORY PROCEDURE

Should amendments be made, the Company shall inform the Clients of this by posting the relevant notice on the official Company Web site and by sending the relevant message to Clients via the internal mail system.

Posting the relevant notice on the Company Website and sending messages via internal mail are considered to be adequate Client Privacy Policy of the amendments, whether the Client reads and understands a corresponding text or ignores it.

The amended document becomes effective after 5 (five) full astronomical days (120 hours) following publication of the notice on the Company Web site, before this time the notice has only an informative nature.

The amended document immediately applies to any accounts registered after its publication (irrespective of other accounts registered earlier, which its holder may possess).

The amended document applies to trading accounts that were registered previous to the date the document in question went into effect.

In the case that a rule of law is introduced, which requires a corresponding amendment and/or addition to the present Privacy Policy, then the rule of law shall be applied immediately after the effective date of the relevant statutory act, whether the required amendment is made or not. Regulations of the present Privacy Policy that contradict the newly introduced rule or law become void once the corresponding amendments to the aforementioned document go into effect.

ACCEPTANCE BY THE CLIENT

Being the Client of the Company and actively using its services (including broker and information services), its software and/or hardware that allow carrying out professional activity on the financial markets, the client accepts the Privacy Policy described in the present Privacy Policy.

The client agrees with all the conditions (paragraphs, clauses) of the Company public documents for using the Company services and will immediately cease using such Company services in case of disagreement.